Exchange – Return – Cancellation
We offer a 7-Day Conditional Return & Exchange Policy for all products. You may request a return or exchange if you receive a product in any of the following conditions:
- Damaged Product
- Dead on Arrival
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
- Expired Product
Exchange/Replacement
- Exchange replacement is possible if the product is damaged and cannot be repaired by sending spares or if the product is incorrect.
- On receiving your complaint within seven days of delivery, we shall verify the authenticity and initiate the replacement process.
- We will arrange pick up where possible or ask the customer to ship the product to us (shipping charges borne by us).
- Products should be returned in their original packaging and with all original tags, labels, manuals, warranty cards, and invoices.
- The return packets should be adequately packed to prevent further damage during transit.
- Returned products are subject to verification. If the claim is not legitimate, shipping costs will be borne by you.
- Once we receive the product, the replacement will be dispatched as soon as possible.
Modification and Cancellation
- You can modify an order (same or higher value) within 24 hours or before it is packed & sourced.
- If the product you ordered is out of stock, we may cancel your order and process a refund.
Processing the Refund
Once your refund is approved, we will initiate the refund through our payment gateway. It may take 10-12 working days for the amount to reflect in your payment source.